Try #2. I sent the first plate of food with absolutely no seasoning back. Ribs need seasoning. Rice benefits from seasoning. Apparently this restaurant thinks that gluten intolerant people need to be punished. What they don’t understand is that the gluten intolerant group has a has a higher than normal average of diabetics and hyper-glycemics. I have known a few diabetics that I would not want to get on the wrong side of.
So this restaurant also sufferers from the ‘group all allergies into one bland paste group’ that a number of Disney restaurants have done, namely Marrakesh. Gluten Intolerance does not mean my taste buds have died, just that the nutrient absorbing hair in my intestines falls out when I ingest gluten.
We called in advance to get a good meal set up. We also called for a birthday cake for my wife, gluten free, so we could all enjoy it.
Beware as there is absolutely no communication at this restaurant between staffers and booking / reservations. There also isn’t any communication between the Polynesian’s front desk and the managers that work the Luau show. The birthday cake that was ordered and acknowledged over the phone well in advance of our vacation never showed up. The manager that was promised to talk with us after the event never contacted us as promised.
Unless you want to send your food back and request something like I have shown below, this is a definite skip for the gluten intolerant as well as families who have a gluten intolerant person in the party. I missed most of the show because my food came after everybody else’s, even with the prior arrangement.
The on-site chef was exemplary and worked with my every need. However the organization before the chef was involved was horrendous. The managerial followup after the experience was just as bad. We go to Disney for one thing only, so that I can be part of the group when we eat out. With the money invoved visiting these restaurants they should not fall apart as bad as they do.
Gluten intolerant sufferers can either eat or see the show but not both.
